Terms of Service

Please read these Terms of Service carefully before using MCS Connect. By accessing or using our service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using MCS Connect, you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you may not use our service.

2. Description of Service

MCS Connect is a cloud-based platform designed to help UK MCS installers manage compliance documentation, projects, leads, and related business processes. We reserve the right to modify, suspend, or discontinue any part of the service at any time.

3. User Accounts

To use our service, you must:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorised use of your account

4. Subscription and Payment

Our service is provided on a subscription basis:

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• We reserve the right to change our pricing with 30 days' notice
• Failure to pay may result in suspension or termination of your account
• Free trials are available for new users as specified in our pricing plans

5. User Content and Data

You retain ownership of all data and content you upload to MCS Connect. By using our service, you grant us:

• A license to use, store, and process your data to provide the service
• The right to create backups and maintain data integrity
• Permission to use anonymised, aggregated data for service improvement

You are responsible for ensuring you have the right to upload any content and that it does not violate any laws or third-party rights.

6. Acceptable Use

You agree not to:

• Use the service for any illegal purpose or in violation of any laws
• Attempt to gain unauthorised access to the service or other accounts
• Interfere with or disrupt the service or servers
• Upload malicious code, viruses, or harmful content
• Reverse engineer, decompile, or attempt to extract source code
• Resell or redistribute the service without authorisation

7. Intellectual Property

The MCS Connect platform, including its design, features, and functionality, is owned by us and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or create derivative works of the service without our written permission.

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted or error-free service. We reserve the right to perform maintenance, updates, or modifications that may temporarily affect service availability.

9. Limitation of Liability

To the maximum extent permitted by law, MCS Connect shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

10. Termination

Either party may terminate this agreement at any time. Upon termination, your right to use the service will cease immediately. We may delete your account and data after a reasonable retention period, unless required by law to retain it longer.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the service. Your continued use after changes constitutes acceptance of the new Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

If you have questions about these Terms, please contact us at:

Email: [email protected]
Support: [email protected]